How do I run the Publish Feed Elements job to index activities?
During intial Service setup, the activities for all your existing records are blank. You must run the Publish Feed Elements job to populate activities for each record with the date and time of the record was created. The process also publishes the indexes required for the Adaptive Search to track activities for all the objects that have activities enabled. You can't run the process separately for individual objects.
- Click Navigator > Tools > Scheduled Processes.
- On the Scheduled Processes Overview page, click Schedule New Process.
- In the Schedule New Process dialog box, leave the type as Job.
- In the Name field, type Publish Feed Elements, and press Enter.
- Make sure that the Production to Test Enabled check box is unselected. You use this option only to migrate the activity indexes from production to test as part of your data migration.
- Continue to the next steps. Or, just skip to the steps for finishing the submission, to run the process once as soon as possible with the default output.
Which records get populated with activities?
Object | Criteria |
---|---|
Account | All accounts of type Customer and Prospect with any tasks and appointments added in the last 300 days. |
Contact | All contacts that were updated in the last 300 days. |
Child Object | Criteria |
---|---|
Activity Type = Appointment |
All activities of type Appointment that haven't passed the due date. All activities of type Appointment that have passed a due date 180 days from the current date. |
Activity Type = Task | All activities of type Task that have the following status:
Not Started, In Progress, and On Hold. All tasks in Completed status that has passed the due date 180 days from current date |
Notes | All available notes that were created or updated in the last 180 days. |
Audit | Audit log that shows the Created By and Updated By information for the Contact record. |
Child Object | Criteria |
---|---|
Activity Type = Appointment |
All activities of type Appointment that haven't passed the due date. All activities of type Appointment that have passed a due date 180 days from the current date. |
Activity Type = Task | All activities of type Task that have the following status:
Not Started, In Progress, and On Hold. All tasks in Completed status that has passed the due date 180 days from current date |
Notes | All available notes that were created or updated in the last 180 days. |
Audit | Audit log that shows the Created By and Updated By information for the Contact record. |
Child Object | Criteria |
---|---|
Audit | Audit log that shows the Created By and Updated By information for the service request record. |
Messages | All service request messages of the following type:
|
Interactions | Interactions for all SRs where StatusCd = "ORA_SVC_CLOSED" AND ChannelTypeCd IN [ "ORA_SVC_CHAT","ORA_SVC_PHONE"] |