IMcaInData

Generic inData object in MCA operations.

Object structure

Here's the structure of the of IMcaInData:

interface IMcaInData {
          eventId: string;
          callStatus: string;
          callDirection: string;
          appClassification: string;
          notificationType: string;
          lookupObject: string;
          callSource: string;
          callDestination: string;
          channelType: string;
          comPanelMsg1: string;
          comPanelMsg2: string;
          comPanelQName1: string;
          comPanelQName2: string;
          comPanelQName3: string;
          averageWaitTime: string;
          numberOfCalls: string;
          agentMsg2ComPanel: string;
          phoneLineId: string;
          chatTestMode: string;
          SVCMCA_ANI?: string;
          SVCMCA_OFFER_TIMEOUT_SEC?: string;
          channel: string;
          SVCMCA_SR_NUM?: string;
          SVCMCA_COMMUNICATION_DIRECTION: string;
          SVCMCA_WRAPUP_TIMEOUT?: string;
      }