Make an agent available to make or accept calls

Once the agent is logged in to the Fusion application, they can make themselves available to accept or make phone calls.

To enable this, you use the agentStateEventOperation. The following code can be executed from the partner application to make the agent available:

// Step 1: Get the proper context
const multiChannelAdaptorContext: IMultiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
const phoneContext: IPhoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE') as IPhoneContext;

// Step 2: Create the request object
const requestObject: IMcaAgentStateEventActionRequest = uiEventsFrameworkInstance.requestHelper.createPublishRequest('agentStateEventOperation')  as IMcaAgentStateEventActionRequest;
// Set request object properties
requestObject.setEventId('1');
requestObject.setIsAvailable(true);
requestObject.setIsLoggedIn(true);
requestObject.setState('AVAILABLE');
requestObject.setStateDisplayString('Idle');

// Step 3: Invoke the API
phoneContext.publish(requestObject).then((operationResponse: IMcaAgentStateEventActionResponse) => {
    console.log('AGENT IS READY', operationResponse);
}).catch(() => {
})

One this API is executed, the Phone icon becomes available in the UI.