Home Cloud Cloud Applications Fusion Service Oracle Fusion Service Implement Administering Knowledge Management HTML PDF Describes how administrators can perform knowledge management maintenance and ongoing operations tasks. Administering Oracle Transactional Business Intelligence HTML Case Management: Questions and Answers HTML PDF Questions and answers for Case Management. Creating Analyses and Dashboards in Oracle Transactional Business Intelligence HTML PDF Digital Customer Service Questions and Answers HTML PDF Questions and answers for Oracle Digital Customer Service. Fusion Service Questions and Answers HTML PDF Questions and answers for Fusion Service. Help Desk: Questions and Answers HTML PDF Questions and answers for Help Desk How do I enable Digital Customer Service? HTML PDF Describes how to set up Digital Customer Service for Oracle Fusion Service. How do I enable WhatsApp and SMS in Fusion Service? HTML PDF Contains setup procedures for setting up messaging channels WhatsApp and SMS including setup of the required Infobip account and routing and assigning messages. How do I get started with Case Management? HTML PDF Gives an overview of what you must do, should do, and what's nice to do when you're implementing Case Management. How do I get started with Fusion Knowledge Management in the Redwood User Experience? HTML PDF Provides step by step instructions for getting started with the implementation of Knowledge Management for Redwood User Experience using a case study. How do I get started with Help Desk? HTML PDF Provides options to get started on generally available features of Oracle Help Desk. How do I implement Embedded Service? HTML PDF Playbook for implementing Embedded Service in Digital Customer Service. How do I manage geographies? HTML PDF Learn how to set up and manage geographies. How do I set up a workflow to manage service requests using AI Agents? HTML PDF Provides step by step instructions for setting up a workflow to manage service requests using AI Agents. How do I set up email in Fusion Service? HTML PDF A detailed playbook for setting up email in your Fusion Service implementation. How Do I Set Up Fusion Service? HTML PDF Describes how to set up Oracle Fusion Service. How do I set up Oracle Fusion Omnichannel Chat Service? HTML PDF Describes setup of chat functionality and features in Oracle Fusion Service, including setting up Omnichannel, creating queues and routing rules, and creating chat agent resources. How do I set up Supervisor Dashboard? HTML PDF Get an overview of setup instructions for Oracle Supervisor Dashboard, including setting up of required roles and Oracle Identity Cloud Service setup. How do I use Computer Telephony Integration (CTI)? HTML PDF A detailed playbook for setting up CTI in your Fusion application implementation. How do I use the UI Events Framework? HTML PDF Playbook for using the UI Events Framework for extending Fusion Service Implementing and Using Journeys HTML PDF Describes tasks to configure, set up, and use Journeys. Implementing Case Management HTML PDF Describes how to implement Case Management features and components in Oracle CX Sales Oracle Fusion Service. Implementing Digital Customer Service HTML PDF Describes how to set up Digital Customer Service for Oracle Fusion Service. Implementing Help Desk HTML PDF Describes how to set up components and features of Help Desk. Implementing Knowledge Management HTML PDF Describes how to set up knowledge management components and features. Implementing Knowledge Management with the Redwood User Experience HTML PDF Describes how administrators can implement knowledge management maintenance and ongoing operations tasks. Implementing Service Center with the Classic User Experience HTML PDF Describes how to set up service components and features of Fusion Service. Implementing Service Center with the Redwood User Experience HTML PDF Describes implementing Service Center with the Redwood user experience Understanding Import and Export Management for Sales and Fusion Service HTML PDF Describes how to import legacy and other data into Oracle Sales and Fusion Service using Import and Export Management, and export data out of these applications. Using Functional Setup Manager HTML PDF Describes how to use Functional Setup Manager to manage implementation projects, execute task lists, and migrate data between application instances.
