Oracle Fusion Service
Playbooks
How do I set up Fusion Service?
Learn how to enable and perform initial setup of Fusion Service Center, including performing activities configuration, enabling VB Studio, and setting up of Service Center Console.
How do I enable Digital Customer Service?
Learn how to set up Oracle Digital Customer Service for Oracle Fusion Service.
How do I get started with Help Desk?
This guide provides configuration guidance to support accelerated deployment of Help Desk in the Redwood Experience.
How do I get started with Case Management?
Gives an overview of what you must do, should do, and what's nice to do when you're implementing Case Management.
How do I implement Embedded Service?
Take a step-by-step guide to set up embedded service in your Digital Customer Service application.
How do I implement Knowledge Management in the Redwood User Experience?
Follow step-by-step instructions to implement Knowledge Management in the Redwood User Experience.
How do I get started with interviews?
Learn how to set up Fusion Interviews and author an interview.
How do I use the UI Events Framework?
The UI Events Framework is a JavaScript framework that you can use with a third-party application to interact with Service Center. This playbook contains information for using the UI Events Framework.
What are the field mappings between Fusion Service and Field Service?
Details for all of the field mappings between Oracle Fusion Service and Oracle Field Service.
How do I set up email in Fusion Service?
Learn how to enable email in Fusion Service, including initial setup, set up of notes, inbound and outbound email configuration, and integration with Microsoft Exchange Server.
How do I use Computer Telephony Integration (CTI)?
Contains detailed setup procedures for Computer Telephony Integration (CTI) including third-party accelerators.
How do I set up Oracle Fusion Omnichannel Chat Service?
Information for setting up chat functionality and features in Oracle Fusion Service.
How do I set up Supervisor Dashboard?
Get an overview of setup instructions for Oracle Supervisor Dashboard, including setting up of required roles and Oracle Identity Cloud Service setup.
How do I enable WhatsApp and SMS in Fusion Service?
Contains setup procedures for setting up messaging channels WhatsApp and SMS including setup of the required Infobip account and routing and assigning messages.