Oracle Fusion Service
Playbooks
How do I set up Fusion Service?
Learn how to enable and perform initial setup of Fusion Service Center, including performing activities configuration, enabling VB Studio, and setting up of Service Center Console.
How do I enable Digital Customer Service?
Learn how to set up Oracle Digital Customer Service for Oracle Fusion Service.
How do I get started with Help Desk?
This guide provides configuration guidance to support accelerated deployment of Help Desk in the Redwood Experience.
How do I get started with Case Management?
Gives an overview of what you must do, should do, and what's nice to do when you're implementing Case Management.
How do I implement Embedded Service?
Take a step-by-step guide to set up embedded service in your Digital Customer Service application.
How do I implement Knowledge Management in the Redwood User Experience?
Follow step-by-step instructions to implement Knowledge Management in the Redwood User Experience.
How do I get started with interviews?
Learn how to set up Fusion Interviews and author an interview.
How do I use the UI Events Framework?
The UI Events Framework is a JavaScript framework that you can use with a third-party application to interact with Service Center. This playbook contains information for using the UI Events Framework.
What are the field mappings between Fusion Service and Field Service?
This playbook details the field mappings between Oracle Fusion Service and Oracle Field Service.