How can I diagnose participant eligibility issues?

Run the Person Benefits Eligibility diagnostics report from the Diagnostic Dashboard page.

The report helps you find out if there are any setup issues in the plan configuration that's preventing temporal events from being detected. The report also tells you whether you have configured the offering to track ineligibility. Specifically, the Track Ineligible section in the report shows you all the levels in the program hierarchy where you have, and haven't, set up the Track Ineligible Persons check box.

You can also see information that indicates the eligibility status of the person at all levels in the hierarchy. The Eligibility column in the report indicates the eligibility status.

To run the report:

1. Click the logged in user's icon, and click Run Diagnostic Tests in the Troubleshooting section.

2. In the Diagnostic Dashboard page, search for the Person Benefits Eligibility diagnostics report, select it, and click Add to Run.

3. In the Choose Tests to Run section, click the Input Status icon to enter the effective date, person number, and program that you want to generate the report for.

4. Click Run.

5. In the Diagnostic Test Run Status table, click the Refresh button to see the latest status.

6. When the execution status reads Complete, click the Report icon to view the report.