Why can't I see or edit a benefit participant's contacts?

First, check whether the contact is future dated as contacts are not visible until the contact's effective start date is reached.

If that is not the issue, then your data role might not include access to related contact information for participants.

• Your application administrator must provide you with the proper data role and person security profile so that you can access related contact information for participants.

• The application administrator grants you access by following the steps provided in the Configuring Security for Manage Contacts Page for Benefits: Worked Example topic.