Common Issues with End-of-Year Reporting
This topic helps you troubleshoot some common issues with the end-of-year process. This table outlines common messages or issues, their solutions and any additional notes that you should be aware of.
| Issue | Possible Solution | Where to Find Information |
|---|---|---|
| The year-end documents aren't displayed in Employee Self-Service. | Is the Document Type Delivery Method set as
Online? Note: The default is
Paper.
Is the publish day and month configured on or before today's date? Note: Configure the publish date
for the PSU or TRU, or for both. If you configure the publish date at the
PSU level, all TRUs belonging to that PSU will adhere to the same date. If
required, you can override the configuration at the TRU level.
Did you run the process in Final mode? |
|
|
How can I control when the year-end documents are available in Employee Self-Service. They're immediately available once the slips are processed in Final mode. |
The publish day and month aren't configured. If the publish dates are left
blank, the documents are available once final mode is processed. Note: Configure
the publish date for the PSU or TRU, or for both. If you configure the
publish date at the PSU level, all TRUs belonging to that PSU will adhere to
the same date. If required, you can override the configuration at the TRU
level.
|
Year-End Documents Publish Date |
| Employees or professional users are able to add, update, or delete year-end document or attachments after they're complete and posted. | The document record or attachment preferences aren't restricted for the document type. | Document Record and Attachment Preferences |
| The employer address isn't printing on the T4 or T4A PDF slips. | Did you select Yes for the Print Employer
Address parameter? Note: This only applies to the T4 and T4A PDF
Draft or PDF Final formats. The RL-1 and RL-2 automatically displays the
employer address.
|
|
| The End-of-Year Reports process fails when processing the RL-1 and RL-2 slips. | The Starting RL Slip Number and Ending RL Slip Number fields aren't configured for the transmitter TRU. | Transmitter TRU Setup |
| The RL-1 or RL-2 slip doesn't contain any data. | The Legal Reporting Unit Registration Code isn't set
to Quebec Identification Number. If you operate in the province of Quebec, you must also complete additional setup tasks for Quebec Provincial Tax. |
Quebec Provincial Tax Setup |
|
Slip number range error as noted below:
|
Check if you have designated multiple transmitter TRUs with the same transmitter number. You can designate multiple transmitter TRUs, but you must configure each transmitter with a unique transmitter number. | Transmitter TRU Setup |
| The registration number doesn't appear on the year-end form |
Check that the element contains a default value for the registration number. If performing balance adjustments, ensure the registration number input value was created and is populated for the balance adjustment. Ensure the registration number exists on the element or the balance adjustment prior to any year-end processing. |
Element Setup for End-of-Year Reporting for Canada Year-End Balance Adjustments for Canada |
| The employee isn't picked up by the End-of-Year Archive. The archive log file contains an error that contains a reference to "CA_EOY_ARCH_AREA1". | Ensure the balance adjustment or initialization entry contains the Province
input value. Within the Person Process Results UI, view the Run Results to check the value of the province input value. If it's blank, roll back the entries that have a blank province input value and date effectively recreate the entry by selecting the employee's province as of the adjustment date. If you've used a loader to originally create the invalid entry, rerun this same loader for all affected employees by including the province value. Note:
If any balance adjusted using the HCM Data Loader doesn't appear on the
year-end reports, then roll back the process and test the adjustment using
the Person Process Results UI. If this works, then you can assume the HDL
file wasn't created correctly.
|
Year-End Balance Adjustments for Canada These documents at the Canada Information Center. (MOS DOC ID 2102586.2).
|
| The employee was picked up by the End-of-Year Archive, but no balances were
archived for the employee,therefore no year-end slip was generated. This may be the case if you are attempting to report earnings by using a balance adjustment using an information element to populate T4 Box 14 or RL-1 Box A with the employee’s gross earnings. |
Check the balance feed to T4 Box 14 Adjustment, or RL-1 Box A Adjustment. In this case, you must feed the information element to the T4 Box 14 Adjustment, or the RL-1 Box A Adjustment, balances depending on your requirement. |
T4 Slip Box Information RL-1 Slip Box Information |
| In the case where an employee has more than one T4, due to a TRU transfer, amounts are overstated on one of the slips. |
Ensure that balance adjustments processed have the correct effective date and TRU combination. The effective date of the balance adjustment must correspond to the active TRU at the time of the adjustment. |
Year-End Balance Adjustments for Canada These documents at the Canada Information Center. (MOS DOC ID 2102586.2).
|
| RL-1 Box A was not reduced by the RL-1 Box A Adjustment value when an Information element was used for the adjustment. |
You must include the Province and Reporting Type input values when creating or using an information element for the adjustment. You also must populate the values for the Province (geography code for the province) and Reporting Type (T4_RL1) in the adjustment |
RL-1 Slip Box Information |