How You Delete Incorrect Billing Charges

You can delete incorrect billing charges that are in unpaid status from the Billing page in Benefits Service Center.

After you delete the charges, the application restores the data to how it was before.

For example, you want to waive off billing charges for some employees after the bills were generated. These billing charges are in Unpaid status, and you can delete them. When you delete the charges, they neither appear on the employee’s Year to Date totals (YTD) nor appear as dues in the subsequent bills.

You can only delete the latest unpaid billing charge. For example, you have multiple billing charges that are in the Unpaid status. You need to delete those charges first before you can delete a specific unpaid billing charge.

In the following example, there are multiple billing charges that are in Unpaid status. If you want to delete the bill number 10001 or 10002, you need to first delete the bill number 10003.

Example on Deleting Billing Charges in Unpaid Status

Billing Period	Bill Number	Start and End Date	Status
Bill_Feb_2021	10003	1/2/2022-28/2/2022	UNPAID
Bill_Jan_2021	10002	1/1/2021-31/1/2021	UNPAID
Bill_Dec_2020	10001	1/12/2020-31/12/2020	UNPAID

In the following example, there is one billing charge that is in Open status and one in Unpaid status. If you want to delete the bill number 10004, you need to first delete the bill number 10005.

Example on Deleting Billing Charges in Unpaid and Open Status

Billing Period	Bill Number	Start and End Date	Status
Bill_Apr_2021	10005	1/4/2021-30/4/2021	OPEN
Bill_Mar_2021	10004	1/3/2021-31/3/2021	UNPAID

You can add reasons and comments on why you are deleting the billing charges. You need to extend a lookup named Reason for Deleting the Bill Charge (ORA_BEN_BILL_DEL_REASON) to add your business-specific reasons. Even after you delete the billing charge, you can use the Show Deleted Unpaid Bill Charges option in the Billing page on Benefits Service Center to view it. You can view the reasons too.