Journey Notifications for Pending and Terminated Workers
All email notifications from Cloud HCM are sent to the user account email address. The user account email address is populated from the email address specified as Work in the person record.
- ORA_PER_CHECKLIST_NOTIFY_HOME_EMAIL
- ORA_PER_USER_ACCOUNT_NOTIFY_HOME_EMAIL
This table shows the differences between the journey and user account notifications based on different criteria.
Criteria | Journey Notifications | User Account Notifications |
---|---|---|
What's the profile option code? | ORA_PER_CHECKLIST_NOTIFY_HOME_EMAIL | ORA_PER_USER_ACCOUNT_NOTIFY_HOME_EMAIL |
What's the default value of the profile option? | N | N |
Which notifications are impacted? | Journey and task notifications | Notifications that are a part of the password lifecycle process. The
notifications are related to these events:
|
Which home email is used? | The one marked as H1 in the application. If there's more than one H1 email specified, the application uses the first H1 email returned in the search. It's better to use only one H1 email address for pending workers so that journey notifications are consistently sent to the same home email. |
The one marked as H1 in the application. If there's more than one H1 email specified, the application uses the H1 email that is valid as of the system date and was created last in the application. |
How is the notification sent? | If you set this site-level profile option to Y, journey email
notifications are sent to the home email address of the journey
assignee. Additionally, the email notification is sent to their user
account email, if it exists. If there is no email of type H1 and no user account email, then no email notification is sent. |
If you set this site-level profile option to Y, user account email
notifications are sent to the home email address of the user. If there is no email of type H1, then the email notification is sent to the user account email. If there is no user account email as well, then no email notification is sent. |
Are there any dependencies? | Yes. The journey and task email notifications are sent to the home
email. The notifications are sent if the user meets these conditions on
the date the journey and tasks are assigned:
That is, no active work relationships of type employee or contingent worker. In all other cases, the email notification is sent to the user account email. If there is no user account email, then no email notification is sent. A worker can't take any action (mark complete or not applicable) from the notification they receive on the home email. This is because such emails aren't actionable and won't have actionable links. |
Yes. The user account email notifications are sent to the home email.
The notifications are sent if the user meets these conditions on the
system date:
In all other cases, the email notification is sent to the user account email. If there is no user account email, then no email notification is sent. |