Change the Workflow Task Priority

Workflow tasks can have a priority from 1 to 5, and they are most likely predefined with 3. You can change the priority to affect when the task is automatically released after someone claims but doesn’t act on it.

Here's how you check what the priority is and change it:

1. In the Setup and Maintenance work area, go to the Manage Task Configurations task in the Application Extensions functional area. Or, depending on your offering, you might use a different functional area or another approval setup task.
2. In BPM Worklist, on the Task Configuration tab, search for the workflow task in the Tasks to be configured pane.
3. Select the task from the search results and click the Edit task icon in the toolbar.
4. On the General subtab, select a new value for the Priority list, with 1 as the highest and 5 as the lowest.
5. Click the Commit task icon in the Tasks to be configured toolbar when you're ready to roll out your changes,