Verify and Troubleshoot Payments

Verify each payroll task before continuing with the next one to minimize the effort involved in correcting problems. For example, be sure to check/cheque payroll run results and prepayment results before generating payments.

Review and verify payment information in this sequence and take corrective action before proceeding to the next task:

Verify Payroll Run Results

Follow these steps:

1. Use these payroll reports to verify run results:

   • Gross-to-Net Report

   • Balance Exception Report

   • Element Result Register

   • Payroll Balance Report

   • Payroll Activity Report

   • Any additional country-specific or user-defined reports

2. Use the View Person Process Results page for the Payroll Calculation process to verify information. This table helps you with an approach to verifying:

   Information to Verify	Approach
   Balances, including gross pay, deductions, and net payment	Use the Gross to Net tab of the Statement of Earnings.
   Accruals	Use the Paid Time Off tab of the Statement of Earnings.
   Deduction details	Use the Deduction Card tab of the Statement of Earnings.
   Costing results	Review the costing results for this person for the selected run. Costing details include only those elements processed in the run that have costing information defined for them. If the results are incorrect, you can process a corrective action.
   Balance results	Review balance results to confirm that the payroll run completed successfully, to check/cheque that a worker has the correct pay and amount of tax deducted, and to check/cheque a balance before and after adjusting it.
   Run results	Review run results for all elements processed.
   Messages	View messages generated by payroll processes, if any.

3. If you find errors you can correct, correct the underlying data and use the Retry and Mark for Retry task actions.

4. If you find an error in a person's record that requires additional information or research before you can correct it, roll back the record to remove the person from the payroll run and continue processing the payroll.

   Note: Correct the problem and process the person's payroll in a QuickPay run.

5. If you find multiple problems in the payroll run, you may want to roll back the entire process and then rerun it after making all the necessary corrections.

Verify Prepayments

Review the results on the View Payroll Process Results page when you run the Calculate Prepayments task as a standalone process. If you discover an error in prepayment results, use Retry, Mark for Retry, and Roll Back task actions. You can roll back the record for an individual or roll back an entire process if necessary.

Troubleshoot Payments Issues

You can find the resources in this table to help you through the troubleshooting process.

Resource	Description
Payment Results section of the View Person Process Results page	Check/cheque that the payment results match the prepayment results that you reviewed earlier.
Payroll Register	Verify total payment amounts per balance category and compare payment values to previous periods.
Payment Register summary	Verify the total amounts paid by payment category, type, status, and method.
Payment Register detail	Validate payments for each employee, including the payment amount, bank, and check/cheque information. Optionally, filter this report by location when reconciling payments. The report lists the payroll relationship records based on a person's assignment location. The location is listed with the other parameters, but not on the results.
Log file	Review the log file to obtain detailed information about the results of the submitted process.

If you discover an error after generating payments, you can't simply roll back the payment process. You must decide the appropriate action to take based on the source of the problem, as shown in the following table.

Scenario	Corrective Action
The check/cheque is correct, but was lost, stolen, or destroyed.	Do one of the following: Void the original payment and reissue using the normal payment process. Void the original payment and make an external payment to replace it.