How You Can Handle SFTP Issues When Transmitting Extracts

Benefits supports the SFTP transmission type only. If you have issues with SFTP, you can try the temporary FTP workaround that's in this topic. Otherwise, you might need to log a service request (SR) with My Oracle Support to open the required ports so that the extract file can pass through.

You can select the SFTP transmission type in the File Transfer Details when you create or edit a plan carrier. If you have issues transmitting the data file through SFTP, as a temporary workaround, use FTP instead of SFTP, and port 21 instead of 22, to see if the file transmission completes successfully. Sign in details remains the same.

If the temporary work-around doesn't work, try transmitting the file to your Oracle cloud SFTP server using the account details you were provided.

Field	Value
Host	cloud.sftp.oracle.com
Port	2021
Username and password	Your company contact should have these credentials.

When you configure the plan carrier to manually transmit the XML data instead of transmitting it with FTP or SFTP, the transmission ignores the FTP or SFTP host username and password. Because these are required fields, you must still enter some sample values. If you don't use the Manual option, the file transmission has a status of transmission failed. This is because the process tries to send the file using the host credentials.

Remember, the Generate and Transmit benefits extract process generates both the log and output files. The output file holds the xml extract data. Each time the process runs, an output file is generated.