Configure SMS for Campaigns

Give campaign managers the ability to send an SMS to employees for easy communication. You need to configure a messaging provider so that campaign managers can create and send an SMS.

Before you start

You need an account with Twilio or Syniverse and the campaign administrator role.

Here's what to do

1. In the Setup and Maintenance work area go to:
   1. Offering: HCM Communicate
   2. Functional Area: Employee Communications
   3. Task: Manage SMS Configuration
2. Select the option to Enable SMS Communications.
3. In the Manage SMS Configuration page, click Add.
4. Enter the basic provider account details.
5. Enter the message length, which is the maximum number of characters that employees can receive as an SMS. If the campaign manager exceeds the character limit, then the application sends the extra characters in an additional SMS.
6. Select the Add footer text in all SMS sent by campaign managers option if you want to add text to the end of an SMS. For example, you can add a note about how to unsubscribe from the SMS message. The footer text isn't visible to the campaign manager.
7. Enter the account details of the provider, Twilio or Syniverse, and contact them for more information.
8. Test the provider's details using the Test Outbound Message button. Enter a mobile number and message, then navigate to the Twilio site and view the message.
9. Click Save and Close.
10. Activate the account on the Manage SMS Configuration page.
    You can have multiple SMS messaging providers, but only 1 active provider. The Syniverse integration doesn't provide any SMS capabilities or credits through HCM Communicate directly. It connects into your existing Syniverse services.