Define Recipients and Test Email Notifications

You can set alert notifications to be delivered to recipients by email and worklist. Use the expression builder function to specify recipients as representatives with predefined areas of responsibility.

Test Email Alert Notifications in Nonproduction Environments

You can test the email alert notifications in nonproduction environments when using the email communication method in the Alerts Composer tool. You need to configure the BPM worklist application preferences to provide a test email address. If you leave the email setting as null, no email notifications are sent to anyone in the nonproduction environments.

To determine which email address the test alert email notifications are sent to in nonproduction environments, set the value of the new profile option, BPM Worklist Test Email Address Enabled (Profile Code: ORA_HRC_USE_BPMCONFIG_TEST_EMAIL), accordingly.

The default value for this profile option is N. It indicates that for the email communication method, email notifications aren't sent to the test email address specified in the BPM worklist application preferences. They're sent to the recipients specified in the individual Alert templates.

If the profile option value is set to Y, it indicates that for the email communication method, no email notifications are sent to the recipients specified in the individual Alert templates in nonproduction environments. They’re sent to the test email address specified in the BPM worklist application preferences.

For the worklist communication method, in both the production and nonproduction environments, notifications are sent to the email address specified in the BPM worklist email address preference. If the address isn't specified, email notifications are sent to the recipients provided in the individual Alert templates.

Set the Profile Option Value

To change the profile option value:

  1. Go to the Setup and Maintenance work area and search for the Manage Administrator Profile Values task.
  2. Search for the ORA_HRC_USE_BPMCONFIG_TEST_EMAIL profile option and change the value to Y.
  3. Save your changes.

Provide a Test Email Address

To provide a test email address in the BPM Worklist:
  1. Go to Application Preferences in the BPM Worklist.
  2. Enter a test email address in the Test Notification Email Address field.
  3. Save your changes.