Benefit Plans
View your medical, dental, and health provider group numbers and plan details for your enrolled benefit plans.
Intended user: Employee
Sample phrases you can use:
- What are the details of my health plan?
- What is my vision group number?
- I lost my insurance details
- What is Metlife's medical group ID?
- Please show the health benefits of the company
- What is my health plan group ID?
- I would like to know my provider for health, vision and dental
- Who pays for my dental expenses?
- How to access my dental plan details?
- Will the insurance provider pay for my heart surgery?
Sample synonyms/words: medical, dental, vision, health, Kaiser, VSP, Metlife, group number, dependents, enrolled, insurance
Things to note: The digital assistant doesn't recognize company-specific benefit plan types or plan names. It only generically recognizes the types of ‘medical’, ‘dental’, and ‘vision’ and some very common US health providers like Kaiser, VSP, and Metlife. If you ask a question that uses a company-specific plan name or plan type that doesn't include one of these recognized words, the skill might display an unrelated response.
When the digital assistant understands the plan type that you’re referring to, it provides the group number for that specific plan. When it doesn’t understand, it displays group numbers for all enrolled plans.
For example, if open enrollment is from November 1 to November 15, 2020, and you made benefit election effective January 1, 2021, the digital assistant will display enrollment information in effect for 2020. On January 1, 2021, it will display enrollment information for 2021.