How You Set Up Shift Owners to Support Third-Party Schedule Imports

For each third-party scheduling application that you import shifts from, you need to add codes to the ORA_HWM_SHIFT_ENTRY_OWNER lookup. WFM schedules use these codes to identify the owner of each shift, so schedulers know the source of the shift data.

1. In the Setup and Maintenance work area, on the Tasks panel tab, click Search.
2. Search for and click Manage Common Lookups.
3. On the Manage Common Lookups page in the Lookup Type field, enter ORA_HWM_SHIFT%.
4. Click Search.