Upload Supporting Documents
Depending on how document uploads were configured for your enterprise, participants and administrators can upload documents from several areas to address pending actions.
If you're a participant, you can upload documents directly from the pending actions self-service page. Or you can upload using the Documents link on the landing page.
If you're an administrator, you can upload documents on behalf of a participant from the Benefits Service Center page.
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On the dashboard, search for and select the person you want to upload the documents for.
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On the person's benefit summary page, click the number for Documents Pending Approval, or scroll directly to the Certification section.
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Set the filter to All.
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Click the document link to open its details.
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Click Add Attachment to complete uploading the required documents.
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Save and close the page.