Troubleshoot HCM Extracts for Payroll Balance Reporting
If you review the extract run results and find that the results aren't as expected, follow these suggestions to troubleshoot the issue.
- Check that the payroll you used to submit the extract includes processed
balances. Complete these steps to know which payroll runs have processed the payroll.
- Navigate to the Checklists page, select the LDG you have used for the extract definition, and check the latest runs of Calculate Gross Earnings.
- Select the flow with the payroll name you used to submit the flow.
- Use the Flow Details tab to view the flow tasks, click Go to Task icon for the Calculate Gross Earnings task and check if balances are processed.
- To check if balances are processed for a particular employee, use the View Person Process Results task to search for an employee and view the Balance Results.