1. Implementing and Using Journeys
  2. How You Enable Sending Journey Notifications to Personal Email

How You Enable Sending Journey Notifications to Personal Email

All email notifications from HCM cloud are sent to the user account email address. User account email address is populated from the email address specified as Work in the person record.

This configuration is applicable to journeys.

Typically, pending workers don't have a corporate email address. Preboarding email notifications are sent only to the email address specified in the user account. So, for pending workers to receive email notifications on their Home email, you can implement one of these options:

  • Use the ORA_PER_CHECKLIST_NOTIFY_HOME_EMAIL profile option. By default, this profile option is set to N. If you set this site-level profile option to Y, journey email notifications will be sent to the pending worker's home email address in addition to their user account email address. The home email used in this case is the one marked as H1 in the application. Here's how the notifications are sent:

    • If the profile option is set to Y and the pending worker has both home and user account email addresses specified, then the notification is sent to both the email addresses.

    • If the person has an active employee or contingent worker assignment on the date the task is initiated, the notification is always sent to the user account email and isn't sent to their home email.

    • If there's more than one H1 email specified, the application uses the first H1 email returned in the search. It's better to use only one H1 email address for pending workers so that journey notifications are consistently sent to the same home email.

  • Specify the pending worker's home email address as their work email address in their person record. After the pending worker becomes an employee, you will need to replace the user account email address, in the Security Console, to the corporate email address from the personal email address.

If a worker is terminated and has no active work relationship with the enterprise, then the notification will be sent to the worker's personal email address.