How You Troubleshoot Journey Issues

This table describes how you can debug and resolve issues in journeys.

Question	Answer
Why can't the journey assignee view the journey?	Here are a few things that you need to check: Does the journey template have an eligibility profile? If yes, does the person to whom the journey is being assigned meet the eligibility criteria defined in the eligibility profile? Does the action name configured in the journey template match the action performed on the person to whom the journey is being assigned? (this should be the same action name) Is the Allocation Criteria set to When the checklist action record becomes effective? If yes, is the Days for Initiation configured? If yes, check if the date of transaction or pending worker's proposed start date fulfils the configuration. Are there any target or delay durations configured for the task? If so, ensure these fall within the date ranges of the transaction. Is the journey visible under My Client Groups > Journeys > Person search?
Why didn't the task performer receive the journey or task notification?	Ensure notifications are enabled on the application. Check if the journey or task is assigned to the worker by navigating to My Client Groups > Journeys > Person search > Click journey name and view the tasks
Why is a future hire not able to access Cloud HCM?	A user account gets created only for workers existing as of the current date. This includes a pending worker existing as of the current date with an actual start or hire date in the future. Hence, creating a pending worker is a pre-requisite if you want the future hire or rehire to access the Cloud HCM application in general.
Why is a journey not assigned to a worker that is loaded using HDL or HSDL?	For performance reasons, the events resulting from loading a worker are suppressed during a bulk load using HDL or HSDL. However, you can assign journeys through HDL or HSDL after the worker is created in the system.
I am unable to find information about a journey task that has been reopened.	This information is not displayed on the UI. However, you can build a custom report to fetch information from the PER_ALLOCATED_TASKS table, under column names REOPENED_BY and REOPEN_DATE.
I am unable to view the document or it gives an error when I click the See Document link for an Electronic Signature - Native task.	This can be due to any of these reasons: Check if the report (document to be electronically signed) is configured correctly with the necessary parameters. Ensure that the necessary permissions are added to the report by navigating to More > Permissions for that report. Ensure that the report path is correctly configured on the journey task configuration page.
I can't see the report when I click See Report	This can be due to any of these reasons: Check if the report is configured correctly with the necessary parameters. Ensure that the necessary permissions are added to the report by navigating to More > Permissions for that report. Ensure that the report path is correctly configured on the journey task configuration page.
How can I delegate a journey?	You can delegate your journey responsibility to others. For more information about how to delegate, refer to the Role Delegation topic in the Securing HCM guide. However, note that the person to whom you delegate doesn't receive any notifications.
I am unable to see the details of the person completing journeys tasks.	If a journey task is marked done or not applicable directly in the application, the name of the person completing the task is displayed. However, if the task is marked done or not applicable through the notification (bell icon or email), the name of the person completing the task isn't displayed. Moreover if the task is marked done or not applicable by an AoR, then the name of the responsibility type is displayed and not the name of the person who completed the task.
Why are the user contact details not displayed?	The Contact Info (name, email, phone) comes from the person record, and not the user account record. So, if the user you created doesn't have a person record, this information won't be displayed. Instead, only the user name will be displayed.
How can I configure assignment level security for journeys?	No, you can't. Journeys doesn't support assignment level security.
What happens to assigned journeys and tasks when I cancel the work relationship?	If you cancel the only work relationship a person has, then the person doesn't get listed in the journeys search page. But, the assigned journeys, tasks, and other related data continue to be retained in the journey tables for that person. If a new work relationship is created for the person, you can find the person in the journeys search page once again. You can then see and manage all the assigned journeys and tasks that were created and updated before that person's work relationship was canceled.