Request Feedback Using Touchpoints

As an employee, you can now request feedback from your manager or peers using Touchpoints. As a manager, you can request others in the organization to give feedback about your team members.

You can request two types of feedback: general feedback or feedback on performance goals.

To request feedback for yourself, go to your Touchpoints page and select Request Feedback from the Actions menu.
To request feedback for a team member, click the Employees tab on the Touchpoints Summary page. From the Actions menu next to an employee, select Request Feedback.

To request feedback, these feedback templates must exist in the Feedback Templates section in Performance Management:

For general feedback, you can have one or more active general feedback templates.
For feedback on goals, you must have one active performance goal feedback template.

A few points to note:

You can request feedback from your manager, direct peers, or anyone in the organization. You can request feedback from multiple employees as part of the same feedback request.
You can choose as many performance goals as you want to request feedback on.
For general feedback, you can select the questionnaire that you want to attach to the request, if more than one general feedback template exists. For feedback on goals, questions from the most recent performance goal feedback template are automatically included in the request.
You can add your own questions to the questionnaire, if the questionnaire template supports additional questions. When requesting feedback on goals, all questions are repeated for each performance goal in the request sent to the feedback provider.
When employees request feedback, they can choose to share the received feedback with their manager or with themselves. When a manager requests feedback for an employee, they can choose to share the received feedback with the employee.
You can specify a due date for completing the feedback and add an optional message to the feedback provider.

After an employee has received feedback, they can view it in the Events and interactions timeline on their Touchpoints page. Managers can view the feedback received by their employees in the Events and interactions timeline on the employee's Touchpoints page. However, the feedback appears in the timeline only if it's shared with the manager.

As a manager or employee, you can view and add the received feedback as a discussion topic to a check-in agenda. To do this, click the Feedback tab on the Recommended topics panel of the check-in page. To view the complete feedback, click the View more link on this tab.

Average Team Interaction Analytics

Any feedback that an employee or manager has requested is added to the Average Team Interactions analytics displayed on the manager’s Touchpoints Summary page. This includes feedback requested on goals as well.

Notifications

The feedback provider receives a notification in these scenarios:

A manager or employee requests feedback from them.
The due date for providing requested feedback nears.
A manager or employee thanks them for their feedback.

The feedback provider receives a separate notification for each performance goal included as part of the request.

The person who requests feedback receives a notification when the feedback is completed or revised. The manager also receives a notification about completed or revised feedback, if the feedback is shared with them.