How You Configure Questionnaires for Questionnaire Scoring
You can configure questionnaires to calculate a score based on responses to questions in the questionnaire. This topic describes aspects of creating questionnaires that are scored.
You must create a questionnaire template from which to create a questionnaire. Use the Questionnaire Templates and Questionnaires tasks in the Setup and Maintenance work area.
Subscriber Applications
Only eligible subscriber applications can use scored questionnaires. Recruiting is an eligible subscriber to use scored questionnaires.
Questionnaire Scoring Setup
To score a questionnaire, in the questionnaire template, select Score Questionnaire. All questionnaires made from the template can then be scored. If you edit the template and deselect Score Questionnaire, existing questionnaires made from the template aren't affected. Only questionnaires made in the future from the template aren't scored.
Scored Questions
To create a questionnaire that can be scored, you must add questions that have responses configured for scoring to the section. You can either add questions from the question library or create scored questions in the section itself.
You can add questions that aren't configured for scoring to a scored questionnaire. These questions aren't included in the overall score calculation.
Overall Score Calculation Rule
The calculation rule determines the method used to calculate the overall questionnaire score from the question scores of scored questions. The table shows the calculation rules and the formula each uses to calculate the questionnaire score.
|
Overall Score Calculation Rule |
Formula to Calculate Questionnaire Score |
|---|---|
|
Sum |
Sum of question scores |
|
Percentage |
(Sum of question scores / Sum of maximum possible question scores) * 100 |
|
Average |
Sum of question scores / Number of scored questions |
When calculating the score, questions that are configured for scoring, if no score is provided, the application considers such questions as no value.
Questionnaire Score Calculation Example
As an example for calculating the score, consider a questionnaire with the attributes shown in the table.
|
Attribute |
Value |
|---|---|
|
Calculation rule |
Average |
|
Total number of questions |
10 |
|
Number of questions configured for scoring |
9 |
|
Number of questions that can't be scored |
1 |
|
Maximum value of each response |
5 |
For this questionnaire, the maximum possible score is 45 (9 x 5). The maximum average score is 5 (45/9).
A respondent responds to the questionnaire and selects the maximum value of 5 for eight of the nine scored questions, leaving one blank. The respondent also selects a response for the question that isn't scored. The application calculates the questionnaire score in the following manner:
-
The sum of the responses is 40 (8 x 5). The question that isn't scored doesn't affect the score.
-
Using the Average calculation rule, the final questionnaire score is 4.44 (40/9).
Preview
Click Preview to review the questionnaire questions and scoring. Select answers and click Test to see the resulting questionnaire score and any response feedback. Click Reset to clear the scores and test again.