Critical and Pending Results

The Critical and pending results section on the Payroll Calculations, Payments, Payslips, and Accounting tabs displays all results that have critical issues or pending further processing.

On each of these tabs:

• Click the available context switchers to view the corresponding exceptions or pending results.

• Click View Payroll Period Results to navigate to the Payroll Period Results page that displays all results for a payroll period.

Critical Issues

Process results that have records with one of the following statuses, are displayed as critical issues, along with the record count.

• Error

• Marked for Retry

• Not Started

The item count for the critical issues indicates the number of payroll results that have exceptions, or for whom downstream processing isn't yet complete.

In each error result row:

• Review the brief error message that’s displayed to explain the cause of the error.

• Click the person name link to navigate to the Result Details > Messages tab that lets you view any additional messages for the error.

• Click the down arrow to view more details about the error record.

• Click the horizontal 3 dots icon to perform any of the available quick actions. For example, you can drill down to the Calculate Payroll > Process Results tab to view the process results.

Note:

You can’t drill-down on the Marked for Retry or Not Started results.

Pending Results

A payroll result that has a status of Complete, and hasn’t yet been included in one or more of the downstream processes, is marked as a pending result, as it’s missing a downstream result. For example, payroll calculations that are missing a prepayment. Use the context switchers to view the corresponding exceptions or pending results.

The item count for the pending results indicates the number of payroll results that have exceptions, or for whom downstream processing isn't yet complete.

Some reasons why the payroll results can be pending downstream processing are:

• You haven’t submitted the next process yet.

• You’ve run the payroll processes out of sequence, such as, a payment process is run before prepayments.

• The payroll relationship group contains parameters for a downstream process, but the group doesn't include all employees that have existing results.

  Note:

  It’s recommended that you manage the tasks within your payroll cycle using the Payroll Flows page, to eliminate such type of processing issues.

  Here’s the pending processes displayed on the milestone tabs:

  Milestone Tab	Pending Process	Description
  Payments	Pending Prepayments	Payroll calculations and QuickPay results that are pending prepayment.
  Payments	Pending Archive	Prepayment results that are pending archive.
  Payments	Pending Payment	Prepayment results that are pending payments.
  Payslips	Pending Payslip	Archive results that are pending payslip.
  Accounting	Pending Subledger Accounting	Payroll calculations and QuickPay results that are pending transfer to subledger accounting.
  Accounting	Pending Payment Costing	Prepayment results that are pending costing of payments.

In each pending result row:

• Click the person name link to navigate to the Person Results page.

• Click the down arrow to view more details about the pending record.

• Click the horizontal 3 dots icon to perform any of the available quick actions. For example, you can drill down to the Payroll Checklist page to review the associated tasks and flows.