Troubleshoot Involuntary Deduction Processing for the US
You might experience the following issues when processing involuntary deductions in payroll.
What happened |
How you can resolve it |
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The wage basis rules you configured for tax levy time-of-writ deductions were ignored during payroll processing |
Configuring wage basis rules to exclude element classifications isn't a suitable alternative for configuring time-of-writ deductions for tax levies. The payroll process doesn't refer to the wage basis rules when it determines what liabilities the employee had at the time a levy was served. You must configure the appropriate deductions at time-of-writ calculation values. For further info, see Deductions at Time-of-Writ on the Help Center. |
Credit card tips were included in disposable income calculations |
These types of tips aren't subject to disposable income calculations.
For further info, see Involuntary Deduction Wage Basis Rules for the US in the Help Center. |
You receive a message that a creditor debt deduction wasn't allowed |
You defined a Creditor Debt involuntary deduction for a state that doesn't allow them.
For further info, see Creditor Debt Deductions in the Help Center. |
You receive a message that a garnishment deduction wasn't allowed |
You defined a Garnishment involuntary deduction for a state that doesn't allow them.
For further info, see Garnishment Deductions for the US in the Help Center. |
You receive a message that a state tax levy deduction wasn't allowed |
You defined a Regional Tax Levy involuntary deduction for a state that doesn't allow them.
For further info, see State Tax Levy Deductions in the Help Center. |
An employee has a bankruptcy deduction that's being partially deducted because of a higher priority involuntary deduction |
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An employee has one or more involuntary deductions with higher priorities than a support order |
This might impact your payroll calculations. Check your payroll results. If the calculations are incorrect:
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An employee has one or more active involuntary support orders, and they aren't assigned to the work state. |
Note:
The card component continues to use the original state's overrides. |
An employee's involuntary deductions weren't as expected (such as seen in the Involuntary Deductions Audit Report) |
Could be due to one of the following.
Check your payroll messages for details. |
The Involuntary Deductions Audit Report displays |
Use the Element Upgrade flow to upgrade your elements. When complete, rerun the Audit Report. For further info, see Upgrade Involuntary Deductions for the US in the Help Center. |
The Payroll Data Validation Report returns this message:
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Use the Element Upgrade flow to upgrade your elements. For further info, see the following in the Help Center.
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