Examples of Correcting Payments
These scenarios require corrective actions for payments and provide you the steps to take to resolve.
Employee's Check/Cheque is Lost
Scenario:
An employee's check/cheque is lost, stolen, or destroyed.
Corrective Action:
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Void payment using one of these tasks:
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Select the Void Payment action from Person Process Results page.
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Select the Void Payment action from Process Results Summary page.
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Reissue payment in one of the following ways:
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Make an external payment.
Note:This process prevents the check/cheque from being included in the next payments run. You can record the check/cheque number for the replacement check/cheque and the reason why you're making the payment externally.
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Allow the normal payment process to issue the payment.
Note:The Void status includes it automatically in the payments process for the date of the voided payment, unless you prevent its reissue. The replacement check/cheque retains the original payment date.
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Unless the check/cheque is in your possession, contact the bank for the source account to stop payment on the check/cheque.
Checks/cheques Require Reprinting Due to a Printer Problem
Scenario:
Your printer jams while printing a batch of checks/cheques. The printer destroys one check/cheque and generates a blank check/cheque, which causes a mismatch between the check/cheque number displayed on the person's record and the number on the printed check/cheque.
Corrective Action:
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Because you didn't reissue the checks/cheque you can roll back the batch check/cheque payment process and then rerun the checks/cheque.
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If the printing problem results in missing check/cheque numbers, void the checks/cheques to create an audit trail.
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Adjust your starting and ending check/cheque numbers as needed when you resubmit the payment process.
Note:As a best practice, roll back all the check/cheque payments to create a range of check/cheque numbers for printing. Printing individual checks/cheque means the check/cheque numbers aren't continuous, which can create problems when printing on preprinted stationery.
Employee Requests to be Paid in a Different Currency
Scenario:
An employee works and pays taxes in the UK, but wants to receive payments to a bank account in her home country of China. You set up payment methods so that the payment process converts the net pay amount from sterling to yuan.
Corrective Action:
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Define an organization payment method of EFT for the Chinese currency
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Define a personal payment method for the Chinese bank account.
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Run QuickPay and select the new payment method. QuickPay calculates the correct pay amount in the currency associated with the selected payment method.
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Make an EFT payment to the Chinese bank account.
EFT Payment is Made to a Closed Bank Account
Scenario:
An employee changes banks without notifying the payroll department, and the payment process sends an EFT payment to a closed account.
Corrective Action:
Void the EFT payment. Once voided, you can either process the payment in the next payroll run or make an external payment.
Payroll Check/cheque Expires Before It's Cashed
Scenario:
Your payroll checks/cheque expire after 90 days, and you receive a notification that an employee never cashed a check/cheque that you issued four months ago.
Corrective Action:
Void the original check/cheque. Run the Generate Check Payments process and set the new payment date in the Overriding Payment Date.