Profile Options
You will require these profile options to work with AI Agents and Guided Journeys.
Verify that these profile options are set to Y at the site level:
Profile Option Code | Profile Option Name |
---|---|
ORA_HCM_VBCS_PWA_ENABLED | Enable VBCS Progressive Web Application User Interface |
ORA_PER_GUIDED_JOURNEYS_SETUP_REDWOOD_ENABLED | Agent Task Type Enabled for Guided Journeys |
ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLED | Redwood Guided Journey Setup Page Enabled |