Configure Custom Pending Worker Roles to Receive Notifications on Home Email

In some cases, pending workers don’t receive email notifications on their home email address when a task is assigned. For this, you need to add the Person Communication Methods View duty role to the custom pending worker role.

Here’s how you do it:

1. Go to Tools > Security Console.
2. On the Roles tab, search for your custom pending worker role.
3. In the search results, click the down arrow for the selected role and select Edit Role.
4. On the Role Hierarchy tab, click Add Role.
5. Search for the Person Communication Methods View duty role.
6. Click Add Role Membership.
7. Close the dialog box.