How do I configure the option to identify the assignment associated with the assigned journey?

  1. Go to My Client Groups > Journeys Setup > Journey Templates.
  2. Search and click the journey template name to configure the option.
  3. Click the Advanced tab.
  4. Click the Edit icon in the Additional details section.
  5. Select Yes in the Use assignment identifier associated with assigned journey list.
  6. Click Save.

When the journey is assigned, the application checks the person’s associated assignment and uses it to route tasks to the correct line manager or area of responsibility (AoR).