How do I configure the option to identify the assignment associated with the assigned journey?
- Go to My Client Groups Journeys Setup Journey Templates.
- Search and click the journey template name to configure the option.
- Click the Advanced tab.
- Click the Edit icon in the Additional details section.
- Select Yes in the Use assignment identifier associated with assigned journey list.
- Click Save.
When the journey is assigned, the application checks the person’s associated assignment and uses it to route tasks to the correct line manager or area of responsibility (AoR).