What are the attributes that define a journey template?

This table shows the attributes you can configure for a journey template:

Field, Section, or Tab What You Use it For
Date From - Date To Defines the period during which this template is valid and can be assigned to workers.
Country For information purpose only and doesn't filter journeys based on the country. If you want to restrict journeys based on country, then use eligibility profiles.
Eligibility Profile Link an eligibility profile to determine for whom the template is applicable. The journey template is assigned only if it matches specific eligibility criteria, such as person type, business unit, legal employer, and so on. The criteria that you configure in an eligibility profile is evaluated when a journey or task is assigned to a worker. The journey or task is only assigned to those workers who satisfy the eligibility profile criteria. Create the eligibility profile with Checklist as the value for Profile Usage.
The value you select in Assignments to Use can only be one of these options:
  • Any assignment - enterprise
  • Any assignment exclude inactive - enterprise
  • Employee assignment only - enterprise
  • Primary Employee assignment only - enterprise

Let's say you need to assign a journey to all employees, except employees in the US. In such a case, you need to configure the eligibility profile by using the Assignment to Use as Specific Assignment option to evaluate eligibility. This option means that assignment data from a specific assignment will be used for eligibility criteria evaluation. For example, location of the assignment will be used in evaluating the eligibility criteria.

Once the eligibility criteria is evaluated, the journey is automatically assigned to the primary assignment of the worker. The Line Manager and AOR are also evaluated for the primary assignment and notifications are sent accordingly to them.

A journey is assigned to a specific assignment only if the journey assignment is manual from the UI, HDL, or REST. Automated journey assignments will always be done to the primary assignment of the worker.

You can enter eligibility criteria only in the Person, Employment, and Labor Relations tabs as they contain attributes which are applicable for the journey. Additionally, you can create a fast formula.

Here are a few points to consider when configuring an eligibility profile:
  • Journeys can't be assigned based on an eligibility profile criteria.
  • When you associate eligibility profiles to a journey or task and there are multiple journeys to be evaluated, there is no particular order in which the journey is evaluated for eligibility. The first journey that meets the criteria is assigned to the worker.
  • When a journey is manually assigned, it doesn't evaluate the eligibility profile associated to the journey and assigns that journey even to ineligible workers. This is because the parameters related to automatic assignment, such as Actions, Action Reasons, Events, Eligibility Profile, Allocation Criteria, Days for Initiation, and so on aren't evaluated.

  • Eligibility profiles are evaluated during manual journey assignment only for journey tasks and the enterprise onboarding step journey. They are not evaluated for the enterprise onboarding master journey and all other journey categories.
  • Journey templates are displayed in the Explore tab even if eligibility profiles are configured for the templates. However, you can control which templates should appear in the Explore tab by configuring template-level security.
  • If you try to assign a journey having eligibility profile at the journey level by using REST API, this error message is displayed for the assignment:
    result: An error occurred during checklist allocation. Try again later. (PER-1532327).
    Journeys that you want to assign by using REST API must not have an eligibility profile attached at the journey level. However, associating eligibility profile at the task level will continue to work.
  • You can configure appropriate eligibility profiles to prevent a journey or journey task from being assigned to a worker in either of these scenarios:
    • The worker is hired on a date that's after n number of days in the past.
    • The worker is terminated on a date that's after n number of days in the past.
Category Select the category based on the template usage. The values for a category are configured in the CHECKLIST_CATEGORY extensible lookup by using the Checklist Lookups task. Journey categories that are delivered by Oracle can't be modified. However, you can add additional categories to the CHECKLIST_CATEGORY. Once the template is saved, the category can't be modified.

The CHECKLIST_CATEGORY lookup type is now obsolete and not in use.

Configure actions and action reasons Specify an action or configure an event based on which the journey needs to be automatically assigned.
Configure person events
Configure events
Access Level Configure the journey access level when you create or edit a journey template and define the visibility of the journey template.
  • Global journey template: Configure the access level from the Journey Setup page.
  • Personal journey template: Configure it directly in the Journeys app.
These are the access level options:
  • Assignee Only (Private Journey)
    • The employee can self-assign and start the journey.
    • The journey is only visible to the employee who self-assigned it.
    • No other user, including managers or HR specialists, can access it.
    • This is the current default behavior for self-assigned private journeys.

      Note that the configured display properties don't apply for a self-assigned private journey.

  • User with Assignee or Journey Template Access (Public Journey)
    • The employee can self-assign and start the journey.
    • The journey can be accessed by the assignee and others with appropriate person or journey template security (for example, line managers or HR specialists)

      Note that the configured display properties are applied for a self-assigned public journey.

You need to set the ORA_PER_JRN_ENABLE_ACCESS_LEVEL profile option to Y to enable the Access Level property for assigned journeys. For more information, refer to these topics:
Archive after how many months? Specify the duration after which journeys that are assigned based on the template will be archived and purged.
Purge after how many months?
Allocation Criteria Select a criteria to determine when the journey will be assigned.
Completion Criteria Select a criteria to determine when the journey will be marked complete.
Template Title You can configure a title that's displayed at the banner header level when a user accesses a specific journey. Attributes, such as {FirstName}, {LastName}, {FullName}, and {DisplayName} are supported. If the Template Title isn't configured, the template name is displayed as the title in the assigned journey page.
Processing Mode By default, this is Alerts based notification. You can modify it to BI Publisher based notification.
Alert Templates You can configure the alert templates that need to be used when the journey is assigned or force completed, including the combined notification template.
Enable recurrent scheduling If you want to specify recurrence for a journey in the Journeys app, you first need to set the value to Yes. Based on the frequency specified in journeys, a summary of the periods in the schedule is auto-generated and listed in Period Summary in the Scheduled Allocations tab. The periods are enabled by default and can't be edited. However, HR specialists can deselect assignees or delete the whole schedule of an already assigned journey. The Allocate Scheduled Journeys ESS process, which runs daily, automatically assigns the journey. This process checks for new population within a period and assigns the journey only to them. However, the process has no seeded schedules and the user needs to schedule the process if they want to use it to assign journeys.
Background image When creating a journey template, you can upload an image file or specify an image URL to visually represent the journey. Uploaded image files must not exceed 5 MB in size. The selected image appears in the header section of the journey page when users access a specific journey through the My Journeys or Explore tab.

Note that the Redwood Journey Templates setup page only supports image file uploads. Image URLs aren't supported on this interface because uploaded files allow for resizing, previewing, and alignment with design requirements.

Templates previously configured with image URLs will continue to function. However, to update or replace the image in such templates, an image file must be uploaded during the editing process on the Redwood Journey Templates setup page.

These must be the image specifications:
  • XL (1440+ px)
  • L (1439 px – 1024 px)
  • M (1023 px - 600 px)
  • S (599 px - 320 px)
Note board Include additional content, such as note board for all categories of journey templates. There is no provision to create additional sections. The Note board section is limited to 3 sections each.

The Note board section doesn't support images. It's only for text and links.

Events and happenings Include additional content, such as events and happenings for all categories of journey templates.

The same image is visible under the Events and happenings section, as it's a seeded image that can't be modified. If you don't provide any image, it will use and display the seeded image. If you want to have a specific image, you need to provide the image in the Image URL field on the configuration page of the dashboard. Ensure that the image dimension is 280x200 pixels or larger to avoid distortion.

Get in touch View information about the Line Manager and Areas of Responsibility of the journey assignee, such as their name and email address.
Display Settings Control access to a journey section or task action based on role.
Security Configure access to templates and assigned journeys.
Relationships Associate skills and qualifications with journey templates when you configure career development journeys.

This tab is displayed only for journey templates of category Career Development. Currently, only Grow is available as the relationship usage value.

The configuration isn't specific to any person, hence it's recommended that you only fill the mandatory attributes for each of the content items that you add.

If you associate skills and qualifications with the career development journey template and enable the Write to person profile on completion option on this tab, the person can view the journey outcome in their talent profile after they complete the assigned career development journey. The configuration option is available only on the Redwood Journeys setup pages.

The journey outcome is updated in the person's profile when the assigned journey has been completed by the person. The journey must be completed according to the journey completion criteria, for example, all required tasks need to be completed.

The talent profile is updated only for the person to whom the journey is assigned and has completed it. Other actors in the journey don't receive the journey outcome in their talent profiles. The talent profiles for other actors in the journey isn't updated.

Note that it's recommended to hide the Date Achieved field for the content sections for which you have enabled the Write to person profile on completion option on this tab. To do this, follow these steps:
  1. Click the My Client Groups tab on the application home page.
  2. Click the Profiles app and then click the Profile Types task.
  3. Click the Edit icon for the Person profile type.
  4. In the list under the Content Sections area, search and click the Edit icon in the Skill Center Section row.
  5. In the Content Section Subscribers section, click to clear the Sync to Content Section Display Property check box for the Journey Outcomes subscriber.
  6. Click the Configure icon in the Actions column for Journey Outcomes.
  7. In the Configure content section display types section, click the Edit icon under the Action column for the Date Achieved label.
  8. Select Hide in the Display field.
  9. Click Apply 3 times.
  10. Click Update 2 times.
Schedule Allocation Schedule survey journeys.