Troubleshoot recovery creation issues

If a recovery record isn't created:

• Confirm the earnings element is configured with Is this element subject to retroactive changes? set to Yes.

• Verify the earnings element contains negative retro entries and that the sum of the retro entries is less than zero in the Retroactive Entries report.

• Confirm eligibility has been defined for the Recovery and Offset (Refund) elements.

• Verify the payroll action parameter Overpayment Recovery Process Enabling the Over payment for Recovery Process.Default:N is set to Yes.

If the retro results show a net overpayment and the recovery record still isn't created:

1. Roll back the Recalculate Payroll for Retroactive Changes (RetroPay) process.
2. Set payroll logging level to GMFZT.
3. Set processing threads to 1.
4. Rerun the RetroPay process.
5. Review the generated child worker logs.

After making corrections:

1. Roll back and rerun the Recalculate Payroll for Retroactive Changes (RetroPay) process.
2. Go to My Client Groups > Payroll > Calculation Entries > Recoveries.
3. Run payroll for the next pay period.
4. Run the Overpayment Recovery report to validate recovery creation and processing.