Scope

Use this playbook to understand how you can create and use balance exceptions to identify incorrect payments or amounts withheld.

Balance exceptions define the criteria you use to identify overpayments, underpayments, and trends. The variance may also be a result of incorrect setup or adjustment.

This playbook covers how you can create a balance exception, create the Balance Exception Report, and review the output of the Balance Exception Report to decide on the balance adjustments needed to correct payments or correct the balance setup.