Introduction to Touchpoints
Oracle Fusion Cloud Touchpoints is an employee engagement and experience application that enables continuous and meaningful employee-manager conversations driven by HCM signals and employee sentiment. This helps managers stay in tune with their employee's work experience, enables them to be better communicators and coaches, and helps them foster employee growth.
Touchpoints also provides various interaction channels between the manager and employee, which helps establish an ongoing communication channel between them. This gives them opportunities to recognize achievements, share feedback, and schedule one-on-one check-ins on a recurring basis. These help to boost engagement levels within the team and create a positive and productive work environment.
As a manager, you can:
- Understand the level of interaction in your team in terms of check-ins scheduled, awards and recognitions sent to employees, and feedback given to them.
- Use pulse surveys to understand employee sentiment on a periodic basis and encourage employees to share their thoughts.
- View real-time insights into your team’s sentiment, your extended team’s sentiment, and organization’s sentiment through pulse survey scores. You can also view pulse score trends for multiple surveys that might be assigned to your team.
- Receive personalized nudges for each employee that enables you to provide timely feedback, send a note of recognition, support them with their goals, and more.
- Schedule recurring check-in meetings with employees to provide guidance and feedback.
- Add agenda topics of your choice to these meetings. You can choose from personalized discussion topics recommended by Generative AI that are geared toward an employee’s career development. You can also choose to add skill, goal, or competency-based discussion topics. You might also see discussion topics generated by nudges, such as overdue or pending check-ins, low employee sentiment from a recent pulse survey, or gaps in an employee’s work progress, which you can add to the check-in.
- Recognize and award employees for their achievements or important milestones.
- Provide timely feedback and also request feedback from others.
- View past and upcoming events and interactions with employees for 12 months in the past and 6 months into the future.
As an employee, you can:
- Voice your opinions through the pulse surveys assigned to you.
- View your pulse score trends over a period of time.
- View past events and interactions and upcoming check-ins with your manager and others in the organization.
- Schedule recurring check-in meetings with your manager. You can add your own topics of discussion to these meetings. You can also add general topics recommended by generative AI or add other topics that are related to your development and performance goals, skills, competencies, or feedback that you've received.
- View upcoming check-ins scheduled by your manager or others in the organization.
- Send feedback or request feedback from your manager and others in the organization.
- Recognize your colleagues to appreciate their achievements.