1. Administering Payroll Flows
  2. Troubleshoot QuickPay Flows

Troubleshoot QuickPay Flows

Here's a list of likely issues when using QuickPay flows and their possible solutions.

Troubleshoot QuickPay

Problem Solution
Error when you select a flow using the Actions menu on the QuickPay Submission page.

Verify the following:

  • If you have set up the user-defined QuickPay flow as the default.

  • If you have access to the QuickPay flow.
  • If the QuickPay flow is inactive.
Can’t find the user-defined flow in the Actions list on the QuickPay Submission page.

Verify the following:

  • If you have selected either QuickPay or QuickPay with Parameters option in the Flow Pattern Type field on the flow setup page.

  • The flow isn't inactive or hidden.

  • The flow is an LDG-level flow.

    Only flows created at the enterprise-level can be set up as a QP flow.

You can’t switch to another flow.
  • An automatic task within a flow is in progress; wait for the flow to complete.
  • Check if the flow is in completed status.
Parameter Input page doesn’t display.

  • Select the QuickPay with Parameters Flow Pattern Type on the flow setup page.

  • Set the QuickPay flow as the default flow.