FAI_EXT_CHAT_CORRELATION
This table stores chat correlation data for external channel integrations.
Details
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Schema: FUSION
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Object owner: FAI
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Object type: TABLE
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Tablespace: Default
Primary Key
| Name | Columns |
|---|---|
|
FAI_EXT_CHAT_CORRELATION_PK |
ID |
Columns
| Name | Datatype | Length | Not-null | Comments |
|---|---|---|---|---|
| ID | NUMBER | Yes | Primary Key | |
| CONVERSATION_ID | VARCHAR2 | 500 | Conversation identifier from Fusion Agents. | |
| EXTERNAL_CONVERSATION_ID | VARCHAR2 | 500 | Conversation identifier from external integration. | |
| EXTERNAL_USER_ID | VARCHAR2 | 200 | User identifier from external integration. | |
| WORKFLOW_CODE | VARCHAR2 | 200 | Text identifier of the workflow. | |
| WORKFLOW_VERSION | VARCHAR2 | 20 | Version of the workflow. | |
| WORKFLOW_STATUS | VARCHAR2 | 40 | Status of the workflow. | |
| ADDN_CONV_PARAMS | CLOB | Any additional conversation related details that have to be stored. | ||
| USER_ID | VARCHAR2 | 100 | Yes | User identifier from external integration. |
| LAST_JOB_ID | VARCHAR2 | 100 | Identifier of the last performed job. | |
| EXT_CHANNEL_TYPE | VARCHAR2 | 100 | Yes | Identifier of external channel. |
| ADDN_CHANNEL_INFO | CLOB | Any additional channel specific inforamtion that has to be stored. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | |
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | |
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| FAI_EXT_CHAT_CORRELATION_N1 | Non Unique | Default | USER_ID, EXT_CHANNEL_TYPE |
| FAI_EXT_CHAT_CORRELATION_U1 | Unique | Default | ID |