Add Roles to Enable Creating Shipping Methods and Carriers

You must add these roles to be able to create shipping methods and carriers in Care experience.

Sign in as an administrator and ensure that you have access to the IT Security Manager job role to perform this task.

1. Go to Navigator > Tools > Security Console.
2. If you have duplicated Communications Customer Service Representative role, search for the duplicated role, corresponding to the selected application role, select Edit Role. Skip to step 8.
3. If you haven't duplicated the role, then on the Security Console page, search for Communications Customer Service Representative role and select Communications Customer Service Representative.
4. In the search results, corresponding to the selected application role, select Copy Role.
5. In the Copy Options dialog box, select the copy option for Copy top role and inherited role and click Copy Role button.
6. On the Copy Role: Basic Information page, review and edit:
   • Role Name: DX4C Communications Customer Service Representative
   • Role Code: DX4C_COMMUNICATIONS_CUSTOMER_SERVICE_REPRESENTATIVE
   • Description values as appropriate.
7. Click Role Hierarchy train stop.
8. Click Add Role button.
9. Search for role SUPPLY_CHAIN_COMMON_VIEW_WEB_SERVICE and add.
10. Click Summary train stop.
11. Submit the change and close the confirmation message.
12. Add the duplicated role you created above to the agent user.

To create a carrier, see https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing/23c/fasrp/op-carriers-post.html.

To create a shipping method, see https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing/23c/fasrp/op-carriers-carrierid-child-shippingmethods-post.html