Create Oracle Fusion Users for Inbound Flows

Events flow from one application to another.

An inbound event calls the applicable REST APIs with the user assertion token via the TMF adapter in the CX Industries Framework. So you must create a user with FABRIC_SYSTEM_USER as the user name and assign all the relevant roles.

1. Go to Tools > Security Console.

2. Go to Users > Add User Account.

3. Enter the following details:

   • First Name: For example, John.

   • Last Name: For example, Doe.

   • Email: Provide any email address where you can receive the email notifications

   • User Name: FABRIC_SYSTEM_USER

   • Password: Any user-defined password

   • Confirm Password: Same as password

4. Click Add Role, search for the following roles, click Add Role Membership and the click Done.

   • Communications Customer Service Representative

   • Communications Customer Service Manager

   • Communications Customer Relationship Management Application Administrator

   • Sales Administrator

5. Click Save and Close.