Enable Redwood User Interface
Ensure that the Redwood user interface is available on the environment. This setup is required to simulate a call for agent assistance.
Add Redwood User Interface for Service Promotion
Verify that the Redwood User Interface for Service promotion is available in the environment.
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Login to the application as an administrator.
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Go to My Enterprise > Enterprise.
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Click Manage Promotion Codes.
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On the Manage Promotion Codes page, verify whether the Redwood User Interface for Service promotion is available.
If this promotion isn't available, then click Enter Promotion Code.
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Contact Oracle Support to get the promotion code.
Enter the promotion code that you receive.
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Click Save and Close. The Redwood User Interface for Service promotion is now shown on the page.
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Click Done on the Manage Promotion codes page.
Enable Redwood User Interface
Follow these steps to enable the Redwood User Interface:
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Go to My Enterprise > Offerings.
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On the Offerings page, select the Service offering.
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Click Opt In Features.
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On the Opt In page, enable the Redwood User Interface for Service task.
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Click Features.
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Enable the Enable Redwood User Interface for Service feature.
Verify that all the sub-features are also enabled.
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Click Done.