1. Implementing Care Experience
  2. Extend Care Experience: Overview

Extend Care Experience: Overview

You can configure the contact center application using the Oracle Visual Builder Studio application. Oracle Visual Builder Studio is an application development platform that helps you to develop an application extension and manage the entire development lifecycle, from creation to publication.

Here are the extension points available:

  • Dynamic Forms and Tables: Enables extensions to add, remove, reorder, or change the rendering of fields.

  • Dynamic Containers: Enables extensions to insert content and to add, remove, or reorder base application content.

  • Constants, Variables, and Types: Extensions can override base application constants or read and write to variables made available by the base application. User-defined types can also be made available for use by extensions.

  • Events: Enables extensions to trigger base application behaviors or to respond to events initiated by the base application.

  • App UIs (New Flows): Extensions can define new app UIs in which they can create new UI flows that are either linked from or embedded within existing pages.