Set Up a Web Channel

Here you'll create a channel in Digital Assistant that exposes your digital assistant in the Oracle Cloud CX user interface.

Get the Latest DX4C Digital Assistant

When an instance of Oracle Digital Assistant that's paired with an Oracle Cloud CX instance is provisioned, it's automatically populated with the latest digital assistant named DX4CDigitalAssistant. Because the digital assistant is updated periodically, ensure that you use the latest version.

1. Go to Oracle Digital Assistant using the URL that you set up.

2. Sign in to Oracle Cloud.

3. Click Development > Digital Assistants.

4. In the DX4CDigitalAssistant tile, click Install Update, and then click Update.

If the latest version of the digital assistant isn't available, then you need to get that version from the Skill Store. Here's how you do that:

1. In Digital Assistant click Development > Store.

2. In the DX4CDigitalAssistant tile, click Pull and then confirm.

Train the Digital Assistant

Here's how you can train the digital assistant:

1. In Oracle Digital Assistant, select the side menu, and click Development > Digital Assistants.

2. Open the DX4CDigitalAssistant tile.

3. Click Train.

4. Ensure that the value of Train is Trainer Tm.

5. Click Submit.

Set Up a Web Channel and Connect it to DX4C Digital Assistant

Here's how you configure a web channel:

1. In Oracle Digital Assistant, select the side menu and click Development > Digital Assistants.

2. Click Add Channel.

3. On the Create Channel page, enter the following information and click Create:

   • Enter a name for the channel.

   • Select Oracle Web as the channel type.

   • Enter an asterisk (*) in the allowed domains field.

     It indicates that these are mandatory fields.

   • Ensure that Client Authentication Enabled is disabled.