Set Up Pop-Up Windows

Follow these steps to set up pop-up windows for the Agent Care application.

1. Go to Setup and Maintenance work area.

2. Search for Manage Screen Pop Configuration.

3. Click Lookup Filters on the Screen Pop Configuration page.

4. Go to the row corresponding to LOOKUPSET and click the duplicate button.

5. Click Confirm to create a duplicate LOOKUPSET entry.

6. Add the following:

   Name	Application Classification	Active	Description
   CARELOOKUPSET	AGENT CARE	Checked	LookupSet for Care

7. Verify to ensure that contact filters are available under

   CARELOOKUPSET:FILTERS

   If not, add them manually.
8. Click Save or Save and Close.

Available Predefined Tokens

Predefined tokens are available in the Tokens section of the Manage Screen Pop Configuration page.

Page	Token
Assisted Customer Enquiry	SVCMCA_AGENT_CARE_ASSISTED_CUSTOMER_ENQUIRY
Billing Dashboard	SVCMCA_AGENT_CARE_BILLING
Customer 360 Dashboard	SVCMCA_AGENT_CARE_DASHBOARD
Order Dashboard	SVCMCA_AGENT_CARE_ORDER