1. Using Care Experience
  2. Billing Dashboard

Billing Dashboard

As a customer service representative, you can do the following tasks from the billing care dashboard.

  • View bill history.

  • View payment history.

  • View unbilled usage.

  • View recent bills.

  • View account receivables.

  • View service requests.

View Bill History

From the bill history tile, you can view the bill history graph that shows the bills for the previous six months. Each dot denotes bills for a particular month. By default, the latest month is highlighted.

  • Click the title header to view the full bill history.

  • Click the amount to view the bill details or the list of bills, if there are multiple bills in a month.

  • Click the month to change the amount displayed.

Here's what you can do on a bill:

  • Adjust bill total

  • View bill payments

  • View bill image

  • Compare bills

Note:

Bill history tile information varies with the billing profile that you select.

View Unbilled Usage

Use unbilled usage to view the data consumption or the service associated with the billing profile for the current billing period.

  • Select the billing profile to view its unbilled usage.

  • On the Unbilled Usage tile, you can do the following:

    • View the usage period that displays the on-going billing cycle period.

    • View the total Bill in Progress amount.

    • Click the Amount to open the Bill in Progress view.

    • View the noncurrency balance for up to three usages. When there are more than three usages for the Bill Unit, click the tile header to display the full list.

Bill Now

You can use the Bill Now action to generate a bill for the service used since the last bill was generated up to the current date or unbilled usage.

  1. Click Billing Care Dashboard.

  2. Select a bill unit from the drop-down list to make the payment, and click the Usage tile.

  3. On the Bill In Progress page, click Bill Now.

View Payment History

  • From the payment history tile, you can view the payment history trend that shows the payments for the last six months. Each dot on the graph denotes the payments made in that month. By default, the latest payment made is highlighted.

  • Click any month on the graph to display the total payment amount. Drill down on the amount to view the payment history of that specific month.

  • Click the payment amount to view the details of payment. From the payment detail view, you can get detailed payment information like payment ID, transaction ID, amount, and allocation details.

  • Click Payment History and see a complete history of the payments for the billing profile.

Note:

Bill history tile information varies with the billing profile that you select.

View Account Receivables

Go to the Account Receivables section and click any tile to view the complete details of bill adjustment account receivables.

View Service Requests

Here you can see billing and non-billing open service requests on the billing dashboard. You can see the billing-related open service requests ordered by the last updated date.

For example, assuming there are 2 open billing adjustments service requests, one dated May 1st and the other July 1st, and 10 non-billing open service requests dated in June, then you would see the two billing service request first, followed by the non-billing service requests and up to the limit of tiles displayed on the dashboard.