Compare Bills

Use this feature to view bill totals and select different bills for comparison.

Here are some possible scenarios that can qualify for a bill comparison.

• Some usage data might have changed from one cycle to another cycle.

• Charges for new services may have been added or charges for terminated services removed.

Compare Bills

You must sign in as a customer representative to do this task.

1. Click Compare Bills in the Actions available for Bill Details and Bill History records throughout the application.

   Note:

   The compare bills button is enabled only when you have 3 or more bill cycles for that bill unit.

2. On the Bill Comparison page, you see the current bill and the last two bills for a quick comparison.

3. From the period selector, you can select specific bills with contrasted bill totals for comparison. You can explain the variation in charges, including charges for modification of service which contributes to the larger amount.

   Note:

   Your implementor can configure the length of the period covered by the Bill Period selector. For example, limit the billing periods for selection to the latest 3 years, or last 4 calendar years, and so on.

4. On the Bill Comparison page, you can click Actions, and then click Download bill to download a PDF version of the bill.

5. You can click View Bill to view the complete details of the bill.