Offer Recommendations

Recommended offers are presented to enable customer service agents to increase revenue, reduce churn and increase customer satisfaction.

The offers recommended are contextual to the customer based on their likelihood to purchase. Here’s how offers are managed:

• Recommend and present relevant offers to agents based on customer details.
• Provide intelligent recommendations about relevant products and services for a specific customer.

As an agent you can:

1. View recommended offers for a customer that appear on the Spotlight panel of the Customer 360, Billing Care, or Order Care dashboards.
2. Click Recommended offers link to navigate to the Offers Catalog page, which is prefiltered to display the recommended offers along with their rank.
   Note: The tenant configuration specified by the application administrator determines whether the recommended offers link is displayed or not and how many offers are displayed. See Configure Tenant topic in the Implementing Care Experience guide.
3. Use the recommended filter available on the Offers Catalog page, to display recommended offers.

   If you clear the recommended search filter then all offers are displayed.

4. Switch to the list view to view the rank as an additional column.