Add the Contents to Subtabs of Service Request

You must add contents to subtabs of service request.

Following are the steps:

1. Sign in to Oracle CX Sales using Administrator role.

2. Navigate to Application Composer.

3. Go to Service Request > Detailed Page Layout.

4. Edit all three detail layouts and add a subtab for Assigned Tasks page. For After Action Plan and After Canceled layouts, add another subtab for Action Plan page.

5. Reference the registered web application mashup content in groovy as follows:

   1. Assigned Tasks:

      return oracle.topologyManager.client.deployedInfo.DeployedInfoProvider.getEndPoint('ic')+"tasklist.html?hideSearch=true&hideSelectAll=true&tasklistFilter={\"keyword\":\""+SrNumber+"\"}"

   2. Action Plan:

      return oracle.topologyManager.client.deployedInfo.DeployedInfoProvider.getEndPoint('ic')+"dpdetail.html?instanceId="+ProcessInstanceId_c

   3. Change the subtab titles to Assigned Tasks and Action Plan respectively.