1. Implementing Financial Services
  2. Set Up Profile Option for Creating Customer Relationship Management Product

Set Up Profile Option for Creating Customer Relationship Management Product

When you create a customer relationship management product in Oracle CX Sales, an item is automatically created in the product information management.

The item organization for product information management item is selected using QSC_SALES_PRODUCTS_INVENTORY_ORG_ID profile option. You can set the profile option at site or user level through the following steps:

  1. Sign in to Oracle CX Sales using Sales Administrator role.

  2. In the Setup and Maintenance work area, go to the following:

    • Functional Area: Application Extensions

    • Task: Manage Administrator Profile Value

  3. Search for QSC_SALES_PRODUCTS_INVENTORY_ORG_ID profile option.

  4. Add profile values at site or user level. You can select the item organization in which you want to create items.