Integrate Orders

This topic helps sales representatives with the integration of your mobile application with order management system. The consumer goods application enables you to capture order requests. To process the order requests further through order to cash business processes, you must integrate an order

When fully integrated, you can capture order requests and track order fulfillment that can happen either through direct delivery or through the integrated shipment process. The integration enables you to track the status of orders based on statuses such as revisions, returns, and cancellations to address customer queries related to orders.

Here's how the order integration process works:

1. The mobile application captures order requests and transfers the unprocessed requests to the staging table.

2. The integrating system picks up the unprocessed requests and updates the status of each order based on the type of request.

3. The consumer goods mobile application picks up the order status.

The following graphic shows the order integration flow.

The order integration also uses information from other integrations such as route inventory, invoicing, and shipments. For specifics about those integrations, see the relevant chapters in this guide.