Needs Analysis Interviews for Contacts and Households in Retail Banking

Needs Analysis interviews are available for leads and opportunities in retail banking. Needs Analysis interviews are also available for households and contacts. Retail banker or retail bank manager can run needs analysis from Household and Contact overview pages and create a lead or an

Following are the process flows for running Needs Analysis from Contact and Household pages:

Contact

Process flow for running Needs Analysis from Contact page:

1. Click Needs Analysis link available on the Edit Contact: Overview page.

   You're navigated to the Loan Information train stop of the Intelligent Advisor interview.

2. On the Loan Information train stop, you select the loan purpose. Options available are home equity, home purchase, and home refinance.

   Note:

   The Needs Analysis interview questions change based on the type of loan purpose that you select.

3. On the Loan Information train stop, when you select the Loan Purpose such as Home Purchase, enter the Home Price amount and the Down Payment percentage.

   Loan Amount value is populated automatically based on the home price amount and the down payment percentage.

4. Select an Interest Type. Interest type options are fixed, variable, or fixed or variable.

5. Primary contact is available and displayed as the default borrower name. Select the appropriate Credit Score such as excellent, good, or average.

6. Click Next.

   You're navigated to the Income train stop.

7. Add income sources and click Next.

   You're navigated to the Assets train stop.

8. Add all assets and click Next.

   You're navigated to the Select Loan train stop. A list of recommended products are displayed based on information entered in the previous train stops.

9. Select More information to view product details, including additional fees.

10. Select at least one product.

11. Click Next.

12. View Loan Payment train stop and enter extra monthly and yearly loan payment to view the impact on interest versus the principal payment.

13. Click Next.

    You're navigated to the Confirmation train stop. The product that you selected is displayed. You have the option to create an opportunity or a lead based on customer readiness to buy. The name of the opportunity or the lead must be unique.

14. Click Submit.

    You're navigated to Edit Contact: Overview page and you can see the lead or the opportunity that you created in Leads or Opportunities infolet.

15. Click Leads or Opportunities infolet to navigate to Edit Contact: Leads or Edit Contact: Opportunities page.

16. Click the Lead or Opportunity that you created.

    On the Edit Lead: Summary or the Edit Opportunity: Summary page, the product you selected in Needs Analysis is added as a revenue line item to the lead or opportunity.

17. On the Edit Contact: Leads or the Edit Contact: Opportunities page, click Profile subtab.

    Edit Contact: Profile page opens.

18. Click the attachment name to view the loan application.

Household

Process flow for running Needs Analysis from Household page:

1. Click Needs Analysis link available on the Edit Household: Overview page.

   You're navigated to the Loan Information train stop of the Intelligent Advisor interview.

2. On the Loan Information train stop, you select the loan purpose. Options available are home equity, home purchase, and home refinance.

   Note:

   The Needs Analysis interview questions change based on the type of loan purpose that you select.

   Primary contact is available and displayed as the default borrower name. On the co-borrower name drop-down list, relationships such as spouse and parents in the household are listed. You can select any member of the household as co-borrower. The Present Address is automatically updated based on the household member selected as the co-borrower. Number of dependents, marital status, and date of birth information is automatically populated.

3. On the Loan Information train stop, when you select the Loan Purpose such as Home Purchase, enter the Home Price amount and Down Payment percentage.

   Loan Amount value is populated automatically based on the home price amount and down payment percentage.

4. Select an Interest Type. Interest type options are fixed, variable, or fixed or variable.

5. Select the appropriate Credit Score such as excellent, good, or average from the drop-down list for the borrower.

6. Click Next.

   You're navigated to the Income train stop.

7. Add income sources and click Next.

   You're navigated to the Assets train stop.

8. Add all assets and click Next.

   You're navigated to the Select Loan train stop. A list of recommended products are displayed based on information entered in the previous train stops.

9. Select More information to view product details, including additional fees.

10. Select at least one product.

11. Click Next.

    View Loan Payment train stop and enter extra monthly and yearly loan payment to view the impact on interest versus the principal payment.

12. Click Next.

    You're navigated to the Confirmation train stop.

    The product that you selected is displayed. You have the option to create a lead or an opportunity based on customer readiness to buy. The name of the opportunity or the lead must be unique.

13. Click Submit.

    You're navigated to Edit Household: Overview page and you can see the lead or opportunity that you created in Leads or Opportunities infolet.

14. Click Leads or Opportunities infolet to navigate to Edit Household: Leads or Edit Household: Opportunities page.

15. Click the Lead or Opportunity that you created.

    On the Edit Lead: Summary or the Edit Opportunity: Summary page, the product you selected in Needs Analysis is added as a revenue line item to the opportunity or lead.

16. On the Edit Household: Leads or the Edit Household: Opportunities page, click Profile subtab.

    Edit Household: Profile page opens.

17. Click the attachment name to view the loan application.