Integrate with Oracle Digital Assistant

Intelligent Advisor interviews can be integrated into Oracle Digital Assistant flows using an out-of-the-box connector and system component. The connector manages the core connection to Intelligent Advisor, and the System.IntelligentAdvisor component provides support for structured interaction flows.

This integration allows you to invoke a specific Intelligent Advisor interview for a specific Digital Assistant intent. For example, "Can I return my order?" could initiate an interview deployment with a suitable dialog flow. When a skill conducts an interview, it displays each field in a way that is appropriate for Chat clients. For example, if the user is being asked a Yes/No question, the user will see a set of simple Yes/No buttons to make their selection.

To integrate an Intelligent Advisor interview into Digital Assistant:

In Policy Modeling, an interview designer creates the interview. Data mappings, forms and other standard interview features are supported.

Tip: You can dramatically increase the effectiveness of your chat-based Intelligent Advisor interviews by employing conversational techniques. For more information, see Creating a Conversational Interview.
In Intelligent Advisor Hub:
- A manager deploys the Policy Modeling project and activates the deployment on the Chat Service channel, and
- A Permissions administrator gives the API client the Interview APIs role for the deployment's workspace.
In Digital Assistant, an integrator:
1. Defines the connection between Digital Assistant and Intelligent Advisor using the Intelligent Advisor Service. For more information, see Add an Intelligent Advisor Service.
2. Adds the Intelligent Advisor component to their skill's dialog flow. An example skill is included. For more information, see Use the Intelligent Advisor Component in Your Skill.
3. (Optionally) Streamlines the chatbox interaction by leveraging known data values. For more information, see Pass Attribute Values and Connection Parameters.