Troubleshoot Using the Message Log In Intelligent Advisor Hub

The Message log in Intelligent Advisor Hub displays a list of errors from interviews and connections, determinations API calls, and Oracle Policy Modeling communications. It is limited to 10,000 entries and any entries older than 30 days are automatically deleted. The message log uses the timezone of the browser. Only Connections administrators can access the message log.

Tip: You can also get this information via REST API. For more information, see Get Message Logs.

To view the Message log:

1. In Intelligent Advisor Hub, click the user menu at the top right of the screen.

2. Select View message log.  The Message log page is displayed. For each message, the following information is displayed:

   • Id
   • Date
   • Code
   • Message
     
     

Tip: Rather than viewing every single message, you may wish to view only messages relating to a particular component, or containing a particular error code or text string. To do this, enter a search term in the search field on the Message log page.

Note: If the message log is being filled up with data validation errors (OPA-VAL-001), you can turn off the logging of these types of messages using a setting in the Hub. (For more information, see Errors From Data Adaptors.) This setting directly sets a corresponding configuration property, db_message_log_filter, which can also be used to specify other error codes to filter out from inclusion in the Message Log. This property is configurable for self-managed Intelligent Advisor users. (For more information, see Intelligent Advisor Hub Configuration Properties.) Cloud Service users should contact Oracle Cloud support if they want to filter out codes other than OPA-VAL-001.

More information on the different types of errors is available in these topics:

• For OPA-AUTH type errors, see Errors Related to Authorization.
• For OPA-DATA type errors, see Errors Encountered At the Start of an Intelligent Advisor Interview and Errors Encountered When a Submit Button Is Clicked In an Intelligent Advisor Interview.
• For OPA-EXT type errors, see Errors Related to Interview Extension Data Connections.
• For OPA-GIP type errors, see Troubleshoot Generic Provider Connections.
• For OPA-RN type errors, see Troubleshoot B2C Service Interviews.
• For OPA-VAL type errors, see Errors From Data Adaptors.
• For IA-REF type errors, see Errors related to References.